Texting features for growing businesses

Business Texting That Does More Than Send Messages

Reach customers, start real conversations, and follow up automatically. TextP2P brings SMS and MMS campaigns, a shared team inbox, AI replies, and powerful automation together in one easy-to-use platform.

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P2P
Business InboxTextP2P · Conversation
Hi! Do you have any appointments available this week?
Hi Jamie! I can help with that. What day works best for you?
✦ AI-assisted reply
Thursday afternoon would be great.
Great, Jamie. Here are the next steps to get you scheduled.
✦ AI repliesRespond to common questions faster
↔Two-way business texting
✦AI-powered replies
◷Scheduled texts & reminders
⚙Automated follow-ups

Messaging tools

Everything You Need to Text Customers

From a quick one-to-one reply to a coordinated campaign, use the right texting tool for the moment.

✉

Bulk SMS Campaigns

Send one message to a selected contact list to share announcements, promotions, updates, and timely offers from your dedicated business number.

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MMS Picture & Media Messaging

Make messages more engaging with supported images, videos, audio, and longer text. MMS messages can contain up to 1,600 characters.

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Two-Way Text Conversations

Receive replies and continue the conversation in your TextP2P inbox. Answer questions, respond to feedback, and keep customer communication moving.

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AI Replies

Use a custom question-and-answer knowledge base to help answer common customer questions. Review conversations and jump in whenever a personal response is needed.

Explore AI features →
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Schedule Texts & Reminders

Schedule individual texts or campaigns for a specific date and time, and set recurring messages for regular reminders or communications.

Appointment reminders →
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Direct Messaging

Send a message to one contact or a small group without having to build a full campaign or create a contact list first.

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Templates & Personalization

Save frequently used messages as templates and personalize campaigns with contact details and custom fields using merge tags.

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Automated Text Drips

Set up a sequence of messages that goes out over time, helping welcome new leads, follow up after inquiries, and stay in touch consistently.

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Text Message Surveys

Gather customer feedback with surveys that support single-choice, multiple-choice, and open-ended answers, including picture-supported MMS questions.

Texting, made smarter

Let AI Help You Write and Reply

Spend less time composing routine messages and more time building customer relationships. TextP2P's AI tools help you draft, polish, and respond to texts.

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AI Replies

Answer common questions using your custom Q&A database. AI can provide a personalized response when it doesn't find a matching answer, and you can take over the conversation whenever needed.

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AI Message Generation

Describe what you want to say and generate a draft for a campaign or customer message in seconds.

✓
AI Grammar & Proofreading

Check spelling and grammar so your messages are clearer and more professional before you send them.

AI Generate and AI Grammar are included at no additional cost. AI Replies use one additional credit per AI reply. See the AI Features page for details.

AI that works with your team

Keep AI assistance practical and flexible. Set up answers to common questions, let AI handle routine responses, and step in whenever a conversation needs your attention.

1
Build your Q&A knowledge base

Add the answers your customers ask for most often.

2
Respond more consistently

Help customers get quick answers to common questions.

3
Take over when needed

Your team can join the conversation whenever appropriate.

Automation & control

Keep Messages Organized and Follow-Ups on Track

TextP2P helps you manage conversations, collect new leads, and connect texting to the rest of your business process.

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Keyword Auto-Replies

Set up replies triggered by keywords and configure in-office or out-of-office responses based on your schedule.

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Text-to-Join Keywords

Let people opt in to a messaging list with a keyword, then automate follow-up texts to collect additional contact details.

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Forwarding to Phone or Email

Forward incoming text notifications to your mobile phone or email, and forward calls from your dedicated number where supported.

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Contacts, Lists & Custom Fields

Organize contacts in lists, import contacts in bulk using CSV, and use custom fields to tailor messages to each audience.

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Delivery Reports & Analytics

Review account- and campaign-level reporting, delivery details, and unsubscribe information to understand campaign activity.

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Integrations & API

Connect TextP2P with other business tools through Zapier and the TextP2P API to bring texting into your existing workflows.

Explore integrations →

Business-ready features

Flexible Texting for Your Business

Use a dedicated number, keep team communication organized, and manage messaging from your computer or mobile browser.

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Local & Toll-Free Numbers

Send messages from a dedicated business number, with local-number options and toll-free messaging options subject to the applicable registration and verification requirements.

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Text-Enable an Existing Landline

Send and receive texts using an eligible existing business landline number without replacing its voice service.

♙

Shared Inbox & Team Access

Give teammates access to contacts and conversations so your business can respond collaboratively and keep customer communication in context.

Explore Inbox for Teams →
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Email-to-SMS

Compose text messages from an approved email address and receive SMS replies by email, making it easy to connect existing processes to texting.

Learn about Email-to-SMS →
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Website Click-to-Text

Give website visitors an easy way to start a text conversation with your business and help turn website interest into a real lead.

Learn about Click-to-Text →
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Mobile-Friendly Access

Use TextP2P in a mobile browser to manage contacts and messaging while you're away from your desk, without requiring a separate app for browser access.

Common questions

TextP2P Texting FAQs

Can I send and receive text messages?

Yes. TextP2P supports outbound campaigns, individual messages, and two-way conversations through the inbox.

Can AI automatically answer customer texts?

AI Replies can respond to common questions using your custom Q&A database. You can jump into the conversation whenever needed. AI Replies use one additional credit per reply.

Can I schedule texts and automate follow-ups?

Yes. Schedule individual messages or campaigns and create automated drip sequences. Texting can also be combined with email and ringless voicemail in workflows.

Can I personalize messages?

Yes. Use templates, merge tags, and custom contact fields to tailor messages to your contacts.

Can my team share an inbox?

Yes. Team members can share access to customer conversations and help manage replies together.

Do I need to use texting on its own?

No. TextP2P can connect messaging with your CRM, deal pipeline, workflows, email, ringless voicemail, and integrations to support broader follow-up processes.

Messaging should be sent in accordance with applicable laws, carrier requirements, and consent rules. Use TextP2P to message contacts who have given the appropriate permission.

Start conversations that lead somewhere

Ready to Make Business Texting Work Harder?

Try TextP2P for customer messaging, AI-assisted replies, automated follow-ups, and a shared inbox that keeps conversations moving.

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