One place to work
No bouncing between a separate phone system and your contact database. Start calls right from the contact or Inbox.
Introducing P2P Voice
Call your leads from the same place you text them.
Bring voice calling and a powerful, easy-to-use dialer into the CRM you already use. Call, text, email and follow up from one connected platform, with one contact history.
Desktop browser only. Calling is not currently available on phones or tablets.
P2P · Voice Calling● Connected
JD
Jordan DavisLead · Local number
CALL IN PROGRESS04:38Live call · Cost and wallet balance visible
Ⅱ⌕＋☎
One connected CRMVoice, SMS, MMS, email and RVM
Your existing P2P numbersUse your local or toll-free numbers
Built for teamsShared history, queues and reporting
A better way to follow up
Stop switching between your phone and your CRM.
When calls happen outside your sales platform, details get lost. P2P keeps your conversations, notes and next steps together so your team can follow through.
Keep the context
Call notes, outcomes and history stay with the contact, alongside texts and other conversations.
Know what happens next
Record outcomes, schedule callbacks and work through a queue without losing your place.
Call Queue workspace
Your entire calling session, in one view.
The P2P power dialer keeps the work organized while you focus on the conversation.
- Left: queue contacts, drag to reorder, skip or move a contact to the top.
- Center: contact details, history, notes, tasks, deals and outcome buttons.
- Right: live session metrics, queue progress and outcome charts.
- Automatically start the next call after a configurable 5 to 60 second pause.
- Pause, skip or start the next call immediately whenever you need to.
Smart queue handling
Do Not Call contacts, blocked contacts and bad numbers are skipped automatically.
Callback queues
Choose the Callback outcome to move a contact into a separate list for later follow-up.
Keep your place
Your position, notes and outcomes are saved. Break time does not count toward session time.
Work without leaving
Add contacts to lists, apply tags or create a deal in a pipeline stage right from the queue.
Prevent duplicate calls
Only one caller can work a particular queue at a time, helping prevent two teammates from calling the same contact.
Build a focused list
Select contacts and choose Add to Call Queue to create a calling session from the contacts you want to reach.
Browser-based calling
Call directly from contacts and the Inbox.
Start a call from a contact record, an Inbox conversation or Voice Calling → Make a Call. There is nothing to install and no separate phone system to manage.
- Calls use your existing P2P local or toll-free numbers.
- By default, each contact sees the number you last used to call them.
- See the call timer, running cost, wallet balance and remaining minutes.
- Call history appears on the contact's Calls tab and in the Inbox conversation beside texts.
- Exported conversations include call activity too.
Calling works in desktop versions of Chrome, Edge, Firefox and Safari. A headset or computer microphone is required. Phones and tablets are not supported yet.
Outcomes and follow-up
Every call ends with a clear next step.
Capture what happened while it is fresh. Notes save automatically as you type, and your team can see the call outcome in the contact history.
- Choose outcomes such as No Answer, Voicemail, Interested, Callback and Follow Up.
- Customize the outcome choices for your business.
- Set a follow-up alert or book an appointment.
- Mark a contact Do Not Call to block future calls and ringless voicemails to that number.
- Call notes and outcomes stay with the contact and appear in the Inbox.
Team performance
See the activity behind your results.
Voice Calling reports help you understand call volume, talk time, connect rates, outcomes and calling costs across your team.
- Review performance by representative and date range.
- Track calls, total talk time, connect rate, outcomes and cost.
- Add five Voice Calling widgets to your P2P dashboard.
- Give teammates access to calling while keeping plan and wallet management under the account owner.
The account owner can turn calling on or off for each teammate. Teammates share the account's calling plan and Call Wallet.
Voice Calling Reports
Total calls
Calls
By date rangeTalk time
Time
Connected minutesConnect rate
Rate
Calls connectedCalling cost
Cost
By representativeYour calling dashboard brings key team metrics into view.
Business verification
Help protect your caller ID reputation.
Complete the free Voice Calling Registration process to verify your business with the carriers and support trusted caller identification.
- STIR/SHAKEN: register your business so calls can be signed with the highest available trust level when eligible.
- Spam protection: register with carrier spam-labeling systems to help protect your number's reputation.
- Business name display: your business name may appear on caller ID for eligible local numbers.
Registration can improve trust, but no provider can guarantee that carriers will never label a call as spam. Caller ID name display also depends on carrier support.
Voice Calling Registration
✓
Business verificationVerify your business information
2
STIR/SHAKEN registrationSupport trusted caller ID signing
3
Spam protection and caller nameSubmit your number and business details
Voice Calling Registration is free.
Simple, usage-based pricing
Affordable calling. No complicated bundles.
Activate calling for a low monthly plan, then pay for the minutes you use from your prepaid Call Wallet.
Calling plan
$10 / month
Plus usage from your prepaid Call Wallet.
US and Canada calling2.7¢ / minute
Advanced call controls+0.54¢ / minute
Call recording and 1-year storage+1.28¢ / minute
Transfers, per added line+2.37¢ / minute
Advanced controls include hold with music and warm transfers. Recording plays a notice to everyone on the call. Optional extras are billed in addition to the standard calling rate.
Fund as you go
$10 wallet example
About 370 minutes
Add $10 or more to your Call Wallet. Turn on optional auto-recharge to keep your balance topped up.
Minimum wallet funding$10
Billing incrementPer minute
RoundingRounded up
Puerto Rico and Alaska have separate calling rates. Other destination rates may vary. Calls are subject to a daily limit of 300 calls, or 50 calls per day during a new account's first week.
Try it on us
Get $5 in free calling credit.
Every account starts with $5 in calling credit, approximately 185 minutes to the US and Canada at the standard rate. Try browser calling and the power dialer without activating a monthly plan.
Start calling with your free credit
Get started
Three steps to your first call.
Your P2P account is already the starting point. Activate calling, verify your business and start connecting.
Activate calling
Go to Billing → Calling → Activate, or make your first call using the $5 welcome credit.
Complete registration
Open Voice Calling → Registration and submit your business details for caller ID and carrier registration.
Start your queue
Select contacts, choose Add to Call Queue and begin working through your follow-ups.
What you need: A computer with a desktop browser (Chrome, Edge, Firefox or Safari) and a headset or microphone. Voice Calling is not available on phones or tablets yet.
See how it works
Take a closer look at Call Queues.
See how to build a queue, work through contacts and record outcomes in P2P.
Questions and answers
Voice Calling FAQ
More details to help you get started with confidence.
Do I need new phone numbers?
No. P2P Voice Calling uses your existing TextP2P numbers, including local and toll-free numbers.
Will my calls show as spam?
Business and number registration helps protect your number's reputation and supports trusted caller identification. However, no provider can guarantee that carriers will never apply a spam label. Carrier decisions are outside P2P's control.
Does call forwarding change?
No. Existing call forwarding continues to use text credits at 1 credit per minute.
Can my team use Voice Calling?
Yes. Teammates share the account's calling plan and Call Wallet. The account owner controls which teammates have calling enabled.
Is this a predictive dialer?
No. P2P Call Queues is a power dialer. A person initiates each call, and the system handles one call at a time. It does not place multiple predictive calls or connect someone to dead air while waiting for an agent.
Can I call 911?
No. P2P Voice Calling is not for emergency calls. Use a regular phone to contact emergency services.
Can I use calling on my phone or tablet?
Not currently. Voice Calling is designed for desktop browsers and requires a computer with a microphone or headset.
Are call recordings available?
Call recording is an optional paid feature. A notice is played to everyone on the call, and recordings are stored for one year.
Can I customize call outcomes?
Yes. You can customize outcomes such as No Answer, Voicemail, Interested, Callback and Follow Up to match your team's process.
Are there limits on the number of calls?
Yes. Calling is subject to a 300-call daily limit. New accounts have a 50-call daily limit during their first week. Calling is billed by the minute, rounded up, and is not an unlimited calling service.
You are responsible for obtaining the required consent, honoring applicable Do Not Call lists, and following all calling-hour and telemarketing requirements. Review the P2P Terms of Service before using Voice Calling.
Your next conversation starts in P2P.
Bring calling into the same platform you use to manage contacts, conversations and follow-up.
Try Voice Calling with $5 free credit
